6^th Annual Edition

Each minute of system downtime translates into severe monetary losses. Gupta wanted a solution that could maintain system availability to a maximum and enable the early detection of issues for preventive action. This would not only save Fidelity from financial, regulatory, and reputational losses but also cut down on many man hours spent managing outages. Gupta undertook an initiative to identify gaps in the company's enterprise monitoring systems to make it more pro-active and more aligned to IT service management standards. The project was completed in multiple phases, starting with building a monitoring framework and standards for various IT infrastructure components The project helped Gupta increase application availability by 16 percent, better response time by 25 percent, and reduce incidence avoidance by 18 percent. All of this resulted in improved customer satisfaction and delight.