6^th Annual Edition

But at BSES, Singh has made things simpler by introducing project EDGE-SLCC, which migrated BSES consumers from legacy applications to SAP-ISU/CCS, with modules including billing, device management, financial and contract accounting, and customer service. The highly-customer centric system is built on SOA and is completely integrated with SAP, GIS, and outage management system. It also employs power distribution best practices from across the world. This helps BSES provide a single face to its consumers, no matter which manner a customer wants to interact with BSES including voice, e-mail, and SMS, resulting in increased customer satisfaction. EDGE-SLCC has made it easier to track customer behavior and use patterns. It has lowered the utility's TCO by enablng it to carry out all customer service activities on a single integrated platform. The project is expected to help BSES save Rs 10 crore per annum from reduced billing errors and a faster, more-scientific tariff-setting process.