6^th Annual Edition

Maranayakanahalli transformed application delivery at Firstsource with the innovative use of desktop and application virtualization technologies to deliver applications, coupled with a robust ITIL-based support model. A centralized global service desk and a centralized global enterprise nerve center in Mumbai, monitor application delivery for Firstsource's global operations spread across 16,000-plus seats. What resulted is a system which reduces application delivery cost by over 30 percent per hour and increased application delivery availability to 99.5 percent. It also cut IT manpower costs by 10 percent, software licensing costs by 20 percent, utility bills by 80 percent, and the cost caused by downtime by 80 percent.